Ken Yorgensen
Senior Consultant
- Role
- Senior Consultant at The Northridge Group
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Ken Yorgensen
An accomplished IT & Contact Center Management Consultant with a strong background in IT…
Experience
Senior Consultant
Sep 2007 — Present · Rosemont, IL, US
Strategic and Operational consulting to large Fortune 200 and Government clients in the areas of business, IT & Contact Center technology/operational process improvement. Provide senior level consulting services in the areas of IT Infrastructure & Operations, IT Organizational Alignment, cloud contact center technology evaluations, and RFP Development, and Business Continuity Planning(President - Northridge Solutions 2/2012-3/2013 Acquired Independent 3rd party Contact Center Quality Monitoring Service)
Education
Mercy University
BS, Management
1978 — 1982
Skills
- Business Process Improvement
- Business Strategy
- Project Management
- Process Improvement
- Software Development
- Pmp
- Leadership
- Project Planning
- Networking
- Crm
- Itil
- Security
- Enterprise Software
- Quality Control
- Business Transformation
- Professional Services
- IT Management
- Quality Monitoring
- Consulting
- Outsourcing
- Change Management
- Product Management
- Business Process
- Call Center
- IT Strategy
- Operations Management
- Telecommunications
- Management
- Call Centers
- Business Development
- Erp
- Information Technology
- Management Consulting
- Quality Assurance
- Strategic Planning
- Sdlc
- Cross-Functional Team Leadership
- Business Intelligence
- Strategy
- Integration
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