Ken Sapienza

Role: Store Manager at Rocky\'s Ace Hardware
Location: Georgetown, MA, US
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

Experience

Store Manager
Rocky\'s Ace Hardware
Mar 2022 — Present · US
Manage a staff of 35 employees comprised of Assistant managers key-holders cashiers associates and sales associates. Responsible for maximizing store sales develop business to business sales within the community. Leverage P&L, sales, labor, store markdowns, to maximize profitability. Implement continuous improvement initiatives across all business units to achieve national company objectives. Ensure that the store is optimally stocked and merchandised while controlling inventory with vendors and buyers to optimize gross margins. Develop staff to execute superior customer service through formal training and exercises. Coach Assistant managers to develop their direct reports to develop bench. Be a local resource for habitat for humanity in the community. Donating product and volunteering on special projects. Maintain world class customer service by making customers our first priority Four-time winner Pinnacle Performance Retailer for Rocky’s Ace Hardware

Contact information

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Work email
•••••@rockys.com
Personal email
•••••@•••••.com
Direct dial
+15•••••••38

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Current company

Rocky\'s Ace Hardware

Retail · 235 employees · Founded 1926 · Springfield, Massachusetts, United States

Rocky’s Ace Hardware is a family-owned business that has been supporting local communities for over 95 years. Rocky’s was founded in 1926 by Rocco (Rocky) J. Falcone. Back then, Rocky’s was a mom-and-pop business and had just one location — in downtown Springfield, Massachusetts, on the corner of Main and Union streets. In 1966, Rocco’s son James began to run the business. During the 1970s and 1980s, James developed the single store operation into a successful seven-store chain. It was then that Rocky’s started its national affiliation with the Ace Hardware Co-op. The relationship with Ace offered Rocky’s Hardware the buying power of a national chain, national advertising, and the computerization of accounting and inventory procedures, all while still maintaining local, independent ownership and Rocky’s longtime identity as a neighborhood hardware store. Today, Rocco J. Falcone II, James’ son, is the third generation of his family to serve as president. Under the Falcone family\'s leadership, Rocky’s Ace Hardware has continued to evolve, responding to customer demand by expanding its hardware product lines, increasing stock selection and adding a variety of new services. From one modest store to now 50 convenient locations throughout Massachusetts, Rhode Island, New Hampshire, Connecticut, Maine, Pennsylvania, New Jersey, Ohio and Florida, Rocky′s has become one of the country’s largest Ace dealers, noted for its focus on customer service and quality product selection. This focus on our customers means that Rocky′s stores have retained their friendly, neighborhood hardware store identity. We encourage all of our customers to talk with our expert staff, ask questions and browse our huge selection of products. We will make sure that you leave with everything you need to get your project done right the first time.

rockys.com

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Experience

Store Manager

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