Ken Ramirez

Experience

1. Computer Tech

   Jabil

   Jan 2000 — Present

   Troubleshooting system and network problems and diagnosing and solving hardware or software faults.Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and servicesInstalling and configuring computer hardware operating systems and applications.Supporting the roll-out of new applications.Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP, VPN and more.Follow standard processes and procedures to provide best support possible.Identify and escalate priority issues per Client specifications.Redirect problems to appropriate groups for support.Accurately process and record work transactions using a designated tracking software.Offer alternative solutions where appropriate with the objective of retaining Jabil customers and clients business.Stay current with system information, changes and updates.

Education

• EDP University, San Sebastian PR

  Associate's degree

  1982 — 1984

Skills

• Program Management
• Technical Support
• Customer Satisfaction
• Computer Repair
• Project Management
• Laptops
• Manufacturing
• Software Documentation
• Computer Maintenance
• Cross-Functional Team Leadership
• Switches
• Process Improvement
• Operating Systems
• Windows Server
• Hardware
• Help Desk Support
• Customer Service
• Six Sigma
• Phone Etiquette
• Continuous Improvement
• Lean Manufacturing
• Business Process Improvement
• Computer Hardware
• Troubleshooting