Ken Pierre
Active Clearance | Security+ | Linux + | Linux System Administrator | Veteran
- Role
- Customer Solutions Supervisor at Delta Air Lines
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Ken Pierre
I’m a systems-focused, data-driven professional with a deep passion for solving problems,…
Experience
Customer Solutions Supervisor
Feb 2022 — Present · Atlanta, GA, US
Resolve system outages with IT and security teams.• Manage CRM and incident tracking systems.• Use SQL and analytics to improve service metrics.• Bridge communication between technical and non-technical teams.• Develop training programs for internal systems and automation.• Enforce security protocols and monitor compliance.
Education
Northgate High School
High School Diploma, Information Technology
1999 — 2003
Community College of the Air Force
Associate's degree, Human Resources Management/Personnel Administration, General
2003 — 2012
Ivy Tech Community College
Cyber/Computer Forensics and Counterterrorism
Georgia State University
Computer Science, Computer Science
2014 — 2017
Skills
- U.s. Department of Defense
- Typing
- Github
- Punctual
- C++
- Time Management
- Military
- Government
- Military Operations
- Phone Etiquette
- Organised
- Military Training
- Military Experience
- Data Visualization
- Powerpoint
- Microsoft Excel
- Unix
- Team Building
- Microsoft Powerpoint
- Employee Relations
- Databases
- Program Management
- Air Force
- Security
- Top Secret
- Data Structures
- Human Resources
- Java
- Security Clearance
- Leadership
- Assembly Language
- Mobile Application Development
- Software Engineer
- Operating Systems
- People Skills
- Software Development
- Operating System Development
- Training
- Computer Architecture
- Mobile Application Design
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