Ken Parks

About Ken Parks

Solution Engineer with 22+ years experience within telecommunications, Cloud Communications (SaaS and CPaaS), contact centers, unified commuications, and collabrations industry with responsbilities of designing solutions to achieve maximum effectiveness and efficiencies. Technology Consultant focused on evaluating exisitng technology within an organization, understanding business objectives and designing unified communications, unified messaging, and contact centers to achieve desired results. Have experience working with Local and State Government Agencies, Health Care, Enterprise Business, K-12, and Higher Education. Private business owner for 15+ years in retail hardware industry, directing per store growth through my career. Directly involved in back office operations, marketing, store layout planning, and employee training.

Experience

1. Senior Sales Engineer

   Avaya

   Mar 2007 — Present · LA, US

   Senior Sales Consultant responsible for Enterprise “Named” accounts in the TOLA region within the Healthcare, Financial, Utilities, and Local and State Government verticals with a focus on providing solutions with Cloud based CCaaS, CPaas, UCaaS, SaaS by creating efficiencies, cost savings, and analytics-visibility for improved client CX and EX. • Developed relationships with multiple client business units and C-Level personnel positioning myself and team as trusted advisor for applicable application solutions. • Multiple years of achievement of +100% of quota. I am presently at 141% of quota with a objective of $11.3M for 2022. • CRM/SFDC daily usage, MS Excel, and many other business tools. • Organized and positioned appropriate team members for solution demonstrations, proposal development, end-user training, and client ideation sessions

Education

• Louisiana State University

  Bachelor of Science - BS, Finance