Ken Monroe
VP, Customer Experience | Pharmacist | Sales Leadership | Pharmacy and Business Operations | P&L Responsibility | Business Development | Revenue Growth | Strategic Planning | Customer Engagement | B2B | Saas
- Role
- Senior Director Quality Assurance at EmpiRx Health
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Ken Monroe
I am a licensed pharmacist and accomplished sales and operations executive, leading teams, spearheading initiatives, and managing projects at the regional and national level for over 20 years. The teams I’ve led have consistently outperformed expectations and revenue targets.I\'ve led operations in retail pharmacy and led sales and customer engagement teams with a pharmacy software vendor. I have experience working with small and larger companies, I’ve had P&L responsibility, been involved in merger and acquisitions, and led teams through major software transitions such as CRM changes and pharmacy management system changes. I’m passionate about changing healthcare access and patient outcomes and believe that pharmacies offering more clinical services are key to this change.
Experience
Senior Director Quality Assurance
Oct 2025 — Present
Education
The University of North Carolina at Chapel Hill
BS, Pharmacy
1984 — 1989
Skills
- Community Pharmacy
- Management
- Grocery
- P&L
- Pharmacy Automation
- Healthcare
- Pharmacy Technicians
- Store Management
- Pharmacy Benefit Management
- Disease Management
- Pharmacy Operations
- Pharmacy Consulting
- Loss Prevention
- Pharmacists
- Pharmacy Practice
- Clinical Pharmacy
- Pricing
- Merchandising
- Patient Counseling
- Income Statement
- Medication Therapy Management
- Immunization
- Pharmacology
- Pharmacy
- P
- Managed Care
- Inventory Management
- Medicare Part D
- Inventory Control
- Certified Immunizer
- Retail
- Marketing
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