Ken Monroe
- Role
- Customer Quality Leader, Commercial Hvac Americas at Trane Technologies at Trane Technologies
- Location
- Clarksville, TN, US
- LinkedIn followers
- 500 followers
About Ken Monroe
Accomplished and driven quality management professional consistently delivering…
Experience
Customer Quality Leader, Commercial Hvac Americas at Trane Technologies
Oct 2020 — Present
Liaise between Strategic Accounts Management, Manufacturing, Product Support, and Technical Services to coordinate appropriate and timely responses to product delivery, quality, and reliability concerns. Serve as \"Voice of the Customer\" for strategic accounts. Point of contact for strategic customers regarding all delivery and quality aspects from order build and shipment through field commissioning and operation. Identify and prioritize quality and reliability improvement opportunities. Coordinate cross-functional resources to conduct Root Cause Analysis, to ensure effective, timely Corrective and Preventive Actions, and to mitigate impact to customers for delivery, quality and reliability issues. Facilitate customer quality audits and visits.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
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