Ken MacFarlane
Principal Trainer
- Role
- Principal Technical Trainer - Healthcare, Software & Technology at Cotiviti
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Ken MacFarlane
Training Professional A successful training professional with a proven track…
Experience
Principal Technical Trainer - Healthcare, Software & Technology
Dec 2010 — Present · Bellevue, WA, US
Cotiviti is a leader in healthcare analytics, providing analytics and technology to healthcare organizations with the focus on improving the quality and effciency of healthcare delivery. Responsibilities include:• Lead and developed operational plans for education services and product portfolios, effectively addressing various customer personas. • Develop and implement new processes and operational plans, resulting in streamlined operations and improved efficiency. • Deliver and translate highly technical product trainings to customers, partners, and employees, ensuring both non-technical and technical audiences can better understand the content.• Maintain and customize product training materials by collaborating with internal teams and customers, driving the creation of comprehensive product guides and training materials. • Align training material creation with product release and implementation cycles by actively participating in product release cycles. • Mentor our educational professionals enabling them to provide a first-rate training experience to both business end-users and technical end-users.
Education
International Air Academy
Travel and Hospitality
Portland State University
Preperation for B.A. in Sociology
Skills
- Process Improvement
- Management
- Crm
- Employee Training
- Vendor Management
- Sales
- Webex
- Account Management
- Business Intelligence
- Saas
- Leadership
- Training
- Customer Satisfaction
- Strategic Planning
- Strategy
- Customer Service
- Coaching
- Teamwork
- Project Management
- Salesforce.com
- Project Planning
- Program Management
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