Ken Lau

Product Manager @TECHLYTE PTY LTD

Merchant Services Consultant @ANZ Worldline Payment Solutions

Docklands, Victoria, Australia

Managing large amounts of inbound and outbound calls in a timely manner • Following ANZ Worldline Payment Solution Knowledge hub process when handling different enquires •Identifying merchant’s needs, clarify information and provide solutions for their Eftpos & online payment facilities • Escalate issues to the concern teams of agreed solutions

Project Manager @Smart User

Melbourne, Victoria, Australia

• Drive and perform LED, Shower head, In-home-display sales activities • Manage sales and schedules teams with 30+ employees • Coordinate staff and internal resources • Define project objectives, scope, and responsibilities • Produce management reports and mange team key performance indicator. • Outline and analysis cost to deliver project on budget and revenue

Assistant Manager @Smart User

Melbourne, Victoria, Australia

• Assist Project Manager in organizing, planning, and implementing strategy • Manage field staff rosters to achieve an effective balance between optimizing staffing efficiency and maximizing employee satisfaction • Participate in recruitment and dismissal processes • Conduct employee performance reviews • Smooth out problems within the workplace • Support employee development and increase employee productivity in the workplace

Customer Service Team Lead @Smart User

Melbourne, Victoria, Australia

• Coaching to improve team members • Responding to and resolving client matters and managing difficult cases or complaints effectively • Documentation of all relevant information on the CRM to provide clear instruction for installers • Accept inquiries escalated from the Resolution and Inbound Sales teams for residential customers (lengthy or more complex issues) to work the inquiry through to resolution and avoid further escalation • Independently take carriage of client matters from beginning to end

Customer Service Representative @Smart User

Melbourne, Victoria, Australia

• Manage all outbound calls with a high level of customer service by following business processes, capturing mandatory data, referring to reference materials and prioritising the customer’s requirements • Provide follow up to all outstanding enquiries and requests within stated timeframe • Ensure confidentiality and compliance in all customer interactions (internal and external) • Scheduling and coordinating appointments with technicians to handle Perform high-volume consultation which involves advising energy-saving strategies and opportunities • Keeping up to date regarding any matters relating to the Victorian energy saving program.

Software Engineer Intern @Deakin Launchpad

Burwood, Victoria, Australia

• Create and develop an AR application for commercial use • Develop skills on Unity, C# Programming, Photoshop and project management

Sales Assistant @Wai Shing Pty

• Assist manager with email and translating. • On-site inspection for cargos production • Record data and statistical information as directed

Cashier @7-Eleven Australia

Elwood, Victoria, Australia

Cashier @Bing Boy

Doncaster, Victoria, Australia

澳洲迪肯大學

Bachelor's degree · Games design &delvelopment