Ken Knauss
Director of Customer Care Services @Tidewell Hospice
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WORK HISTORY
Director of Customer Care Services @Tidewell Hospice
Lakewood Ranch, FL, US
Call center and admissions Intake management. Focused on creating efficient and consistent processes to improve call center key performance indicators to positively impact the patient and family experience.
EDUCATION
Park College
Bachelor of Science (BS)
Cooper City High School
High School Diploma
ABOUT KEN KNAUSS
Accomplished and results driven operations manager with an exemplary record of promoting excellent customer service and patient care, large scale cost savings, and improved organizational productivity and performance in both outpatient facilities and call centers. Specializing in analyzing an organization’s critical business requirements, staffing issues, addressing customer and provider concerns, identifying deficiencies and potential opportunities, and developing innovative and cost-effective solutions, thereby increasing a company’s competitive advantage. A list of my core competencies includes: Leadership Ability Team Building Process Improvement Policy Development Relationship Management Change Management Interpersonal Skills Conflict Resolution Communication
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