Ken Jenkins
Software Implementations Manager at SCPDC - MyGovernmentOnline/MyPermitNow Development Services Software
- Role
- Customer Success Manager at South Central Planning And Development Commission
- Location
- Houma, LA, US
- LinkedIn followers
- 500 followers
Experience
Customer Success Manager
South Central Planning And Development Commission
Dec 2010 — Present · Houma, LA, US
Software Configuration - MyGovernmentOnline and MyPermitNow Software as a Service (SaaS) enterprise Permit, Land Management and Code Enforcement software- Responsible for facilitating new project implementations and managing ongoing client relationships- Conduct needs analysis review with new clients in order to configure software for their unique needs and intended use- Lead classroom environment training classes to ensure all staff personnel gather the skills and knowledge required to ensure a successful software launch- Conduct sales demonstrations via teleconference and in-person meetings- Assist new clients with marketing and press releases to ensure public communications are accurate and effective- Respond to Requests for Proposals (RFP) to create new sales opportunities and further customer growth- Perform testing of new features and functionality within the software and communicate any undesired functionality to the development team for correction, enhancement or removal- Experience with Microsoft SQL Server Report Builder- Oversee SQL Server Reporting Services (SSRS) reports to ensure accuracy of data and report layout is conducive for public distribution-GIS Integration Analyst
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