Ken Hogue
Chief Revenue Cycle Officer @United Health Services
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WORK HISTORY
Chief Revenue Cycle Officer @United Health Services
Binghamton, NY, US
Chief Revenue Cycle executive specializing in leading end‑to‑end operations, technology strategy, and enterprise‑level transformation across complex, multi‑hospital health systems. My focus is aligning people, process, and platforms to drive financial performance, operational excellence, and a frictionless patient and provider experience. Oversee all major revenue cycle domains—including Access Care, Registration, Patient Financial Services (HB/PB/SBO), Patient Concierge Services, HIM, Enterprise Coding, Clinical Revenue Cycle, Cash Posting, Managed Care Contracting, Value‑Based Payments, Payor Relations, Payor Enrollment,Training, Reporting and EPIC Automation/AI—while partnering closely with Regional CFOs and IT governance teams to ensure strategic alignment and systemwide integration.I directly support the System CFO and provide routine executive updates across four hospital affiliates and physician practices. My work emphasizes innovation, data‑driven decision‑making, and maximizing technology utilization to elevate quality, efficiency, and revenue optimization.Key Highlights:Led EPIC implementation across 4 hospitals and 250+ physician departments, spanning CDI, HB/PB coding, Revenue Integrity, Access/Registration, Compliance, Denials Prevention, Payor Enrollment, HB/PB/LTC/SBO, Patient Concierge, and Financial Counseling.Lead a team of 550+ professionals with 10 direct reports.Delivered a 15% year‑over‑year productivity increase, sustaining high‑volume HB/PB throughput over two years.Chaired EPIC Revenue Cycle Automation achieving 32% efficiency gains; performance trending toward the top 25% of EPIC organizations nationally.Oversight of $2B in annual net collections and providers.Serve as the Workday revenue cycle champion, driving integration and operational optimization.
EDUCATION
PennWest Clarion
Bachelor of Science - BS, Business/Corporate Communications
ABOUT KEN HOGUE
Hi Everyone,My name is Ken Hogue, and I am a results-driven, compassionate healthcare executive leader with a deep commitment to optimizing performance and transforming organizations to meet the highest industry standards. I bring a strong foundation in revenue cycle operations, system implementation, and organizational change management, leading with a servant leadership approach that fosters collaboration, innovation, and a culture of continuous improvement.With extensive experience across diverse care settings—including hospitals, physician practices, and critical access facilities—I specialize in creating scalable solutions that improve patient access, streamline financial processes, and enhance regulatory compliance. My leadership is rooted in operational excellence, data-driven decision-making, and an unwavering focus on the patient and provider experience.Core Competencies Include:Full Revenue Cycle Operations: Hospital, Physician, Ancillary, Case Rate A/RPatient Access & Payor Master Index ManagementCRM Process Optimization & RoutingDenials Management & Compliance OversightCoding, Revenue Integrity & SOX ReportingRegulatory Change Control & Audit ReadinessDashboard Reporting & Cash ReconciliationFinancial Assistance Program DevelopmentTelehealth & Transplant Billing ComplianceBehavioral Health Billing (Substance Abuse, OTC)FQHC, 340B Pharmacy, and Family Planning ProgramsInstitutional & Research BillingAcquisition Integration & Bad Debt StrategySelf-Pay, Billing Follow-Up, and CollectionsHIM & System Conversions (EPIC, Meditech, Cerner, Allscripts, AthenaHealth)Process Engineering, Six Sigma & Data GovernanceLeadership Development & Credentialing AutomationValue-Based Care: MIPS, PQRS, Population Health, RPMPrice Transparency & Patient Estimate ToolsAchievements:2025 \"80 Health IT & Revenue Cycle Up-and-Comers 2025 Key Note Speaker BridgeMark Healthcare RCM/CNO conference.2025 BridgeMark Healthcare IT speaker and Advisory board.Becker\'s Top 40 Under 40 in Revenue CyclePublished Author – Healthcare Tech OutlookDirector of the Year Award (2018) – Innovation in EPIC Automation, NY HFMATwo-time Winner – EPIC Facility HFMA Map App Award (UPMC, RRH)I thrive on creating high-impact solutions that not only drive efficiency but also enhance the overall care experience. I look forward to connecting with other leaders committed to innovation and excellence in healthcare delivery.Warm regards,Ken Hogue
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