Ken Eglinton
CX Strategy Leader | Driving Innovation, Measuring Success
- Role
- Consumer Experience Strategy Lead at Sanofi
- Location
- Weston, MA, US
- LinkedIn followers
- 500 followers
About Ken Eglinton
An influential customer and user experience leader with over 15 years of success in delivering value by driving teams to deeply understand their customers through rigorous research methodologies. I specialize in highlighting customer insights to shape business, product strategy and design decisions - ultimately increasing value delivered to customers. Currently, as the Founder and Principal of Eglinton Insights, I empower businesses through impactful customer experience research to facilitate informed product development, marketing, and strategic decisions. My mission is leveraging insights to drive meaningful, empathetic and efficient customer experiences. Previously at Waters Corporation, I directed a team of CX professionals, established a cutting-edge Experience Design Center, and successfully shifted the organization towards customer-centric, data-driven product strategy.I am obsessed with making customers wildly successful, confident and loyal. My approach involves immersing in users\' goals, pain points and envisioning their ideal state. I translate research into actionable insights to optimize touchpoints and experiences, increasing satisfaction and retention. With expertise in developing CX strategies and a passion for meaningful experiences, I drive immediate business impact.
Experience
Consumer Experience Strategy Lead
Dec 2025 — Present · Cambridge, MA, US
Education
Colby College
BA, Government
1986 — 1990
Skills
- Enterprise Software
- Medical Devices
- Troubleshooting
- Strategy
- Product Development
- Usability Testing
- Product Marketing
- Cross-Functional Team Leadership
- User Experience
- Lifesciences
- Product Launch
- Product Management
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