Ken C.

About Ken C.

Transformative AI product leader with 10+ years of end-to-end ownership spanning machine learning, generative AI, cloud platform modernization, and enterprise SaaS. Proven track record building and scaling AI-powered products at Apple, Meta, and Experian — delivering measurable outcomes in fraud prevention, operational efficiency, and revenue growth. Deep expertise across FinTech, healthcare, and hospitality verticals with a strong command of compliance-regulated environments (SOC 2, HIPAA). Equally fluent in boardroom storytelling and hands-on delivery.

Experience

1. Senior Ai Product Manager

   Experian

   Nov 2023 — Present · Costa Mesa, CA, US

   Defined and owned multi-quarter AI product roadmaps, aligning use-case prioritization with data readiness, technical feasibility, and ROI across stakeholder groups.> Spearheaded NLP-powered fraud detection engine, reducing PII breach risk by 40% through real-time predictive scoring and anomaly flagging.> Led product ownership of an LLM-integrated ServiceNow chatbot, automating 65% of Tier 1 support cases and unlocking capacity for higher-value work.> Architected API-first fraud telemetry dashboard with modular components, enabling rapid feature scaling across the analytics product suite.> Instituted sprint-based ML release framework, driving 30% improvement in delivery velocity and release predictability.> Championed cross-functional alignment across product, engineering, data science, security, and compliance to accelerate production-ready AI deployments.

Education

• Louisiana State University

  Coding Bootcamp

  2015 — 2016

• Tulane University

  Bachelor's degree, Computer Science

  2010 — 2014

• Algiers Technology Academy

  High School Diploma, Mathematics and Computer Science

  2007 — 2010