Michael Kemper

Experience

1. Director of Experience Lab (Xl), Global Strategy Coe

   Adobe

   Jul 2018 — Present · San Francisco, CA, US

   Building on methods from across the fields of strategy, design, technology and analytics to help Adobe and our customers unlock creative potential and apply it to their experiences. Since joining Adobe my accomplishments include- Recipient of Adobe Design Team\'s Design Hero Award: Annual recognition for one\'s efforts effectively scaling design thinking and innovation thought leadership across the business. Also, This comes with an actual Adobe Design branded cape:)- Recipient of Adobe\'s Core Values Award: A peer nominated quarterly award for those who demonstrate vision and leadership necessary to scale successful programming- Leadership role on executive strategy team - Founder of Adobe\'s DX Customer Experience Strategy Lens (DSG)- Co-founder of the DX Global Center of Excellence (known internally as The Hive)- Founder and Chair of Adobe\'s Customer Centricity Council (C3), a global COE focused on programmatically gathering and empathizing with Voice of Customer- Founder and active Director of Adobe Experience Lab (XL), A customer-facing innovation incubator - Author and instructor of design thinking, HCD, and Innovation curriculum (distributed globally)- Inventor of Adobe\'s CX Index (CXI): A comprehensive database and human-centered analysis tool for evaluating customer experience as a competitive benchmark, powered by Adobe Experience Cloud - Doubled close rate for accounts I contributed to - Directly contributed to over $300M in revenue annually - Budget responsibilities in excess of $2M annually - 5x Scale of Adobe\'s Global DX Customer Experience Strategy Lens within 2 years, servicing Global 500 companies

Education

• Art Institute of Colorado

  Graphic Design