Kemp Bigelow

About Kemp Bigelow

I have a proven track record in business development, client relationship management, and strategic sales growth. Throughout my career, I have consistently demonstrated my ability to build strong, lasting client relationships, drive operational efficiencies, and enhance customer satisfaction. My experience coaching franchisees, managing key accounts, and identifying growth opportunities aligns well with the core responsibilities of customer success. I am passionate about delivering value to customers through proactive support, product training, and tailored solutions that ensure long-term success. My goal is to apply my expertise in strategic planning, consultative sales, and customer engagement to help clients achieve their goals, increase retention, and drive overall business growth in a dynamic, customer-focused environment.

Experience

1. Franchise Business Consultant

   The UPS Store

   Jan 2023 — Present

   Lead initiatives to enhance store performance by utilizing financial benchmarks to coach franchisees on effective pricing strategies. Act as the primary point of contact for franchisees, providing ongoing support, training, and guidance on center performance, profitability, and compliance.

Education

• Hartwick College

  BA, Psychology

Skills

• Marketing
• Marketing Strategy
• Trade Shows
• Sales Operations
• Customer Service
• Sales Management
• Strategic Planning
• Management
• Crm
• Cold Calling
• Premiere
• Sales Process
• Deal Closing
• Sales
• Business Development
• Workshop Facilitation
• Consulting
• Client Relationship Building
• Training
• New Business Development
• Salesforce.com
• Account Management
• Human Resources
• Recruiting
• Customer Relationship Management (Crm)
• Business Planning
• Temporary Placement