Kemi A.

About Kemi A.

Dynamic corporate trainer with extensive experience in all aspects of training and…

Experience

1. Sr Operations Implementation Trainer

   California ISO

   Aug 2022 — Present

   Partner with Subject Matter Experts (SMEs) to assess the impact of project, policy, and technology changes on internal operational tasks and procedures, and identify corresponding training needs. • Design, develop, and deliver training content for both instructor-led and computer-based formats, including desktop procedures, user guides, PowerPoint presentations, and instructional videos. Update existing materials as needed. • Led 10 virtual training courses in WebEx, delivering each course 6 times to 6 operator crews over a 6-week cycle, completing over 50+ training sessions in the last 24 months. Managed multiple training projects simultaneously and conducted ad-hoc training sessions as business demands emerged.• Participate in business meetings as an operations representative to stay updated on project progress and changes, enhance understanding of project developments, system updates, or policy modifications, and offer operations perspective and input.• Assess training effectiveness by creating and analyzing anonymous feedback questionnaires in MS Forms, collecting input from operators after each training and OpsNews session. Utilize responses to make improvements and integrate feedback from Ops Management during practice teaching sessions.• Created, scripted, narrated, and edited instructional videos in Camtasia to guide operators through the updated features of an existing software application. • Collaborate with Operations Training to integrate OCIT-related training into task training for new operators. Facilitated coordination between teams to assess needs, establish communication protocols for changes, identify affected operator desks, and determine required training levels. Documented the process to ensure future compliance.

Education

• Northeastern University

  Bachelor of Science (B.S.)

  2001 — 2006

• UC Irvine

  Project Management

  2011 — 2012