Kemi Abiola
ServiceNow Business Analyst | ITIL | CSA | Certified Scrum Master
- Role
- Servicesnow Business Analyst at Epicor
- Location
- Fresno, TX, US
- LinkedIn followers
- 500 followers
About Kemi Abiola
A detail-oriented ServiceNow Business Analyst with Five years of experience, I specialize in managing deliverables and finding practical solutions to business problems. I am skilled in documenting business requirements using Agile 2.0 and JIRA tools to implement and enhance products successfully. I have a proven track record of providing solutions to complex enterprise problems. With extensive experience implementing ServiceNow ITSM products like; Incident, Change, Problem Management, Service Catalog, and Request fulfillment. Adept in Configuration Management Database (CMDB) discovery, Service mapping, and Integration. My intense focus on continuous improvement and ability to identify areas of progress through process maps, diagrams, and flowcharts make me an asset to any company looking to improve its processes and achieve its desired outcomes.
Experience
Servicesnow Business Analyst
Jan 2021 — Present · Houston, TX, US
Education
Houston Community College
Associate of Arts - AA
2015 — 2019
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