Kelcey McClatchie
VP Client Operations
- Role
- Vice President Client Operations at BNY
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Kelcey McClatchie
BNY leverages my expertise in compliance management, client support, and problem-solving to lead a team dedicated to resolving complex operational and technical challenges for major clients. By fostering collaboration and ensuring attention to detail, the team delivers tailored solutions that mitigate risks and enhance client satisfaction. My prior role as Corporate Trust Manager at FIS refined my ability to oversee outsourcing relationships, develop efficient procedures, and ensure accuracy in financial processing. These experiences underscore a commitment to operational excellence and maintaining the integrity of client partnerships across high-stakes environments.
Experience
Vice President Client Operations
Jul 2025 — Present · Houston, TX, US
Lead team members in providing support to major clients in addressing and resolving complex operational and technical issues.
Education
The University of Alabama
Bachelor of Business Administration - BBA, Accounting with minor in Computer Technologies and Applications
2011 — 2015
University of Houston-Downtown
Master of Business Administration - MBA, Investment Manangement/ Project Management
2018 — 2020
Skills
- Customer Service
- Data Entry
- Research
- Powerpoint
- Microsoft Excel
- Microsoft Office
- Teamwork
- Event Planning
- Social Networking
- Leadership
- Microsoft Word
- Public Speaking
- Time Management
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