Kelvyn
Ctoc Duty Management & Major Incident Manager @BNY
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WORK HISTORY
Ctoc Duty Management & Major Incident Manager @BNY
Manchester, GB
As a Major Incident Manager / Duty Manager I provide direct services for 27 operational and application teams supporting BNYM global infrastructure in the areas of Operations, Storage, Database, Information Security and Business services to ensure operational stability. • Responsible for the daily processes executed by each of the production support organisations.• Acting as a Primary point of contact for all incident escalations, across key business operations areas.• Monitoring of Priority 1, 2 & 3 incidents for engagement, impact assessment, progress and escalation. • Monitoring scheduled changes to ensure unexpected developments are properly addressed, high-risk change status is updated in a timely fashion and change/incident correlation is performed.• Providing decisions with subject matter expert input across all disciplines.Side project lead: utilising MS Power suite for custom app design, creation and deployment. streamlining business process with automation.
EDUCATION
Coleg Menai
Other, animation
SKILLS
ABOUT KELVYN
Bank of New York Mellon
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