Kelvin Bailey

About Kelvin Bailey

A customer-focused leader who takes data-powered risk to deliver transformative…

Experience

1. Group Finance Manager (Mcaps)

   Microsoft

   Nov 2022 — Present

   Finance Controller for North America & LATAM Regional Delivery team in Microsoft\'s MCAPS Organization -Performs and reviews analysis of present and future financial performance, financial plans (e.g, expected returns, resource allocation, pricing, investment opportunities), and economic transactions (e.g, customer deals, commercial partnerships, acquisitions, etc.). Prepares and summarizes recommendations-Works directly with business partners to translate top-down targets to an accountable budget for each group. Completes and reviews analysis, modeling, and research to support preliminary and adjusted forecast cycles. Partners and solicits insight from business and commercial stakeholders-Delivers results through tracking performance, report accuracy, and partnering with business leaders to ensure execution of plans and accountability for results. Manages the rhythm of the business for area of responsibility including monthly close, recurring business review preparation, and budgeting. Generates relevant and actionable insights to drive the business forward-Develops and leverages relationships with customers and partners to bolster sales, and to understand and manage business risk. Collects customer feedback data and applies data analysis techniques to improve customer experience. Builds strong relationships with customers at senior levels-Designs and negotiates solutions to complex financial issues with customers. Engages with customers and partners on their wider relationships with Microsoft. Serves as an advocate for Microsoft and its customers. Understands customers\' businesses to plan growth. Manages balance between customer centricity, enablement of sales, and cost-effectiveness.

Education

• Texas Christian University

  Master of Business Administration (MBA), Finance and Financial Management Services

  2014 — 2016

• The University of Texas at Arlington

  BS, Finance

  2010 — 2012

• University of Texas Arlington

  Bachelor of Business Administration (BBA), Finance

  2010 — 2012

Skills

• Operations Management
• Corporate Finance
• Financial Reporting
• Customer Satisfaction
• Management
• Program Development
• Vendor Management
• Leadership
• Training
• Strategic Planning
• Service Delivery
• Strategy
• Team Leadership
• Program Management
• Sales
• Project Management
• Customer Service
• Business Process Improvement
• Team Building
• Cross-Functional Team Leadership
• Call Centers
• Financial Analysis
• Customer Experience
• Microsoft Office
• Contact Centers
• Process Improvement
• Call Center
• Wireless Technologies
• Forecasting
• Telecommunications
• Wireless
• Customer Retention