Kelvin Yip
Ex-ServiceNow, Broadcom | Customer Success | GTM Strategy & Execution | Project Management | Professional Services
- Role
- Director of Customer Success at Deepstation
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Kelvin Yip
16+ years of consulting experience helping platform software companies drive product adoption, value realization, and renewals across enterprise clients. Experienced across customer success, sales, presales, delivery, operations, and people management, with a track record of improving utilization by 10–15%, accelerating time-to-value by 25%, and enhancing renewal rates through outcome-based delivery. Led $35M+ service portfolios and cross-functional teams of up to 90 consultants, achieving 85%+ CSAT and 100% on-time project delivery across 30+ concurrent engagements. Known for resolving client-critical issues, balancing competing priorities, and navigating complex organizations to deliver measurable business results.
Experience
Director of Customer Success
Aug 2025 — Present
Design and implement the customer success strategy for DeepStation\'s AI content marketing engine - VantagePost (https://deepstation.ai/vantagepost)Drove retention and expansion by establishing structured success plans, usage reviews, and feedback loops, translating customer outcomes into product and GTM improvements while positioning the platform as a strategic growth engine rather than a point solution.
Education
Golden Gate University
Master's Degree, IT Management
San Francisco State University
Bachelor of Science, Computer Science
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