Kelvin Serrano
IT Operations & Support Engineer| SaaS Support| Incident Management| Escalation & Customer Reliability
- Role
- IT Support Engineer at Maven Clinic
- Location
- Ossining, NY, US
- LinkedIn followers
- 500 followers
About Kelvin Serrano
As a dedicated IT professional at Kobalt Music, I thrive at the intersection of technology and user experience. With expertise in technical support, cloud services, and IT infrastructure, I ensure seamless operations that empower our users to focus on what they do best.From managing Okta, Office 365, and diverse cloud platforms to streamlining IT workflows, I specialize in optimizing systems for efficiency and reliability. Collaboration is at the core of my approach. I work closely with cross-functional teams to enhance IT strategies, improve security, and drive continuous innovation.Beyond technical expertise, my bilingual fluency in English and Spanish enables me to support a diverse user base, ensuring clear communication and personalized assistance. Passionate about continuous learning, I am actively expanding my knowledge in IT Support, Customer Service, cloud-based solutions, automation, and cybersecurity to stay ahead in an evolving digital landscape.At the heart of it all, my goal is simple: to deliver exceptional IT support, enhance productivity, and create frictionless digital experiences that empower teams and drive business success.
Experience
IT Support Engineer
Aug 2025 — Present · New York, NY, US
Education
Monroe University
Bachelor of Business Administration (BBA), Computer Systems Networking and Telecommunications
2009 — 2012
Chelsea Career And Technical Education High School
High School Diploma, Electrical and Electronics Engineering
1999 — 2003
Skills
- Customer Service
- Human Resources
- Microsoft Office 2016
- Windows 10
- Troubleshooting
- Security
- Microsoft Powerpoint
- Fire Alarm
- Solarwinds
- Project Management
- Windows
- Remote Desktop
- Leadership
- Secure Crt
- System Center Configuration Manager (Sccm)
- Microsoft Office
- Sales
- Technical Support
- Powerpoint
- Microsoft Excel
- Management
- Team Building
- Microsoft Word
- Team Leadership
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