Kelvin Kwan
Director of Client Management, Global Client Group @ #AMEX
- Role
- Director, Global Client Management at American Express
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Kelvin Kwan
To overcome challenges and deliver results, sometimes you just need a little help, a different perspective, and trusted voice. I have devoted my life and career to be a trusted advisor for my clients and for those in my community. Let me help you be successful in global procure-to-pay strategies, payment solutions, and business process re-engineering and transformation.I am a collaborative leader, an accomplished program manager, a strategic management consultant, and global account lead who has consistently delivered results for my clients. With a strong 12-year career trajectory in leadership in the non-profit sector, I built and led a team of project manager and business analyst professionals to develop and implement new source-to-pay processes and systems, achieving program objectives to address 80% of annual $589 million in supplier goods and services in a sustainable, standardized, integrated process and to transition back-office work to financial shared service centers to reduce administrative tasks by 20%- 50% in field offices. For the last several years with American Express Global Corporate Client group, I pioneered a new integrated virtual token payments solutions yielding $170 million net new annual client payments. I have a focused passion on delivering results through building successful teams, servant leadership, technical competence, and effective communications. Hailing from the beautiful Pacific Northwest and with roots in Canada, US, and Asia, and having lead teams with an international non-governmental organization (NGO) for over a decade, I appreciate the richness of different cultures, backgrounds, and perspectives that can be brought together to build highly effective teams that solve the most complex challenges.I enjoy mentoring and coaching others, with a desire to see others succeed. Innovation, collaboration, curiosity, and a lifetime of learning are at the heart all that I do and how I work. From designing complex payment solutions and working capital strategies, to deploying international P2P solutions, from building shared service centers, to running global call center operations, I am always looking for the next challenge.
Experience
Director, Global Client Management
May 2022 — Present · Seattle, WA, US
Business development and account management in the B2B payments industry, including the development and execution of global strategies to generate revenue growth, retention and trusting customer relationships.
Education
The University of British Columbia
Bachelor of Business Administration (BBA), Management Information Systems and Services
1994 — 1999
University of Michigan - Stephen M. Ross School of Business
Master of Business Administration - MBA
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