Kelvin Brown
Director of BD and Sales @ iZ Square | Problem Solving, Employee Training
- Role
- Director, Bd and Sales at Iz Square
- Location
- Queens, NY, US
- LinkedIn followers
- 500 followers
About Kelvin Brown
As the Director of BD and Sales at iZ Square, I lead the strategic partnerships and negotiations for the telecommunications company, leveraging my 10+ years of experience in managing large-scale contact centers and BPO networks. I have successfully secured multiple contracts with high-profile clients, increasing the revenue and market share of the company. I also oversee the service delivery and customer experience management, ensuring the highest standards of quality and satisfaction. My passion for problem-solving and systems thinking stems from my childhood curiosity and experimentation with toys, games, and gadgets. I pursued a Bachelor of Applied Science in Computer and Information Sciences and Support Services from Air University, where I learned the fundamentals of data analytics, optimization, and performance management. I apply these skills to my current role, as well as my previous roles as a Managing Director and a Senior Manager Training Development at Prime BPO 2, where I enabled the continuous improvement and innovation of the business processes and the employee training programs. I am always eager to learn new things and walk the extra mile to achieve excellence.
Experience
Director, Bd and Sales
Jun 2023 — Present · NY, US
Education
Air University
Bachelor of Applied Science - BASc
2017
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