Kelvin Ashton
Systems Operations Analyst @Wells Fargo
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WORK HISTORY
Systems Operations Analyst @Wells Fargo
Provide incident response and coordination for emergency production issues for Platform Support - Detect and identify issues that are routed to the Command Center and escalate to mitigate customer impact - Train team members to perform systems monitoring and alert analysis across multiple applications - Use Splunk, NICE, and AppDynamics to analyze alerts and determine their severity Develop documentation for technical troubleshooting and procedures - Create tickets using Jira, and ServiceNow
SKILLS
ABOUT KELVIN ASHTON
Experienced IT Professional with years of experience in technical support, cyber…
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