Kelton A.
Senior Commercial Team Manager - Revenue Collection Contracts @Transport for London
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WORK HISTORY
Senior Commercial Team Manager - Revenue Collection Contracts @Transport for London
London, GB
Lead the commercial and contract strategy for TfL’s £1.7bn Integrated Revenue Collection Portfolio, safeguarding £6.2bn of annual revenue (c.70% of TfL’s total income) and overseeing ticketing and payment systems processing 1.5bn+ transactions annually.Own the end-to-end management of complex, multi-year revenue collection contracts across London’s transport network, ensuring commercial performance, operational resilience, and value delivery for 8m+ daily passengers across buses, Underground, Overground, DLR, trams, and commuter rail.Provide senior leadership to commercial and supply chain teams, setting clear accountability and performance standards. Lead executive-level negotiations with strategic suppliers and partners, driving outcomes aligned to customer experience, revenue protection, and long-term value.Own commercial governance, assurance, supplier risk, and value management, providing insight and assurance to executive and board-level stakeholders in a highly regulated and politically sensitive environment. Influence strategic decision-making through robust commercial analysis and risk management.Lead commercial and supply chain transformation, including major system enhancements (e.g. Hina), supplier mobilisation and handback, and complex contract variations—delivering change at scale while maintaining uninterrupted services for millions of customers.Scope & AccountabilityDirect oversight of services supporting 8m+ daily journeysManagement of £1.7bn multi-year commercial contractsDelivery of major transformation programmes and system enhancementsLeadership of supplier transitions, mobilisation, and handbackAccountability for contract change control, performance, & complianceDrive revenue protection, operational performance, and regulatory complianceReduce fare evasion from 3.4% toward sub-1.5% targetsMaintain service continuity during large-scale supplier transitionsEnsure commercial objectives are met across critical programmes
EDUCATION
Chartered Management Institute
Level 7 Chartered Manager (CMgr MCMI)
North Warwickshire and South Leicestershire College
Foundation degree, Level 4 HNC Business Administration
Cardiff Metropolitan University
Master of Business Administration - MBA
Aston Business School
MSc, Supply Chain Leadership & Management
North Warwickshire and South Leicestershire College
Level 3 Diploma in Uniformed Public Services (equivalent to A Levels), Uniformed Public Services
ABOUT KELTON A.
Senior Commercial Leader with 20 years’ experience delivering multi-billion-pound portfolios across UK Central Government, FTSE 100 organisations, private equity environments, and regulated industries.Career SummaryProven track record leading £1.7bn+ commercial and contract portfolios, achieving measurable financial, operational, and strategic outcomes. Recognised for governance excellence, high-stakes negotiation, and transformation leadership that drives enterprise-wide value across defence, utilities, energy, rail, construction, engineering, and manufacturing.Academic & Professional CredentialsMBA – Master of Business AdministrationMSc Supply Chain Leadership & Management – Aston University(Triple Crown Accredited: AACSB, AMBA, EQUIS – top 1% globally)Chartered Manager (Level 7) – CMIChartered Manager (Level 7) – ILMExecutive Leadership: Crisis Media & Communications – BBC(Board-level messaging, crisis response, and reputation safeguarding)Advanced Negotiator Certificate – The Gap Partnership(Complex, high-value negotiations and stakeholder alignment)Leadership ImpactIndependently validated by the Hogan Executive Assessment (2023) as a high-impact leader, scoring in the top decile for Ambition, Sociability, Inquisitiveness, Recognition, and Power — demonstrating a commercially driven, influential, and board-ready leadership style.
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