Kelton Caughey
Registered Stock Broker | Financial Services | Account Management | Relationship Building | Communication & Team Leadership
- Role
- Financial Services Specialist at Charles Schwab
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Kelton Caughey
I’m a registered stockbroker with a customer-centric approach and a passion for finance…
Experience
Financial Services Specialist
Jun 2022 — Present · Austin, TX, US
Service clients effectively, leveraging the EDGE model and seeking continuous improvement. Onboard and mentor new team members, shadowing their calls and providing real-time feedback. Contribute to team building and engagement, as well as create presentations on broker topics to coach team members and foster talent development.• Passed the FINRA Series 7 and 63 exams on the first attempt, qualifying as a stock broker and subsequently progressing to an advanced broker position• Facilitated communication with clients struggling with loan management, providing them with clear, detailed information on their account status and explaining potential issues and solutions• Established trusting relationships with clients requiring ongoing support, consistently meeting their expectations for service quality, accuracy, efficiency, and timely task completion• Demonstrated exceptional patience in guiding clients through step-by-step account assistance, ensuring they were in full control of their financial situation• Identified complex problems and helped identify trends to better serve clients and prevent internal resource exhaustion• Guided five coworkers through internal policies and SOPs by arranging group or one-on-one mentoring sessions
Education
General Assembly
Certificate of Completion
2021 — 2021
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