Kelsy Rich

About Kelsy Rich

Director of Customer Success at Solera with 10+ years of experience leading SaaS account management and digital strategy within the automotive industry. I specialize in translating complex customer needs into scalable, data-driven strategies that improve retention, strengthen engagement, and drive measurable revenue growth. Known for stepping into complex, high-stakes environments, I bring clarity to ambiguity—aligning cross-functional teams, stabilizing customer relationships, and driving operational execution. I lead high-performing teams with a focus on accountability, strategic thinking, and continuous improvement, while partnering closely across product, sales, and support to deliver meaningful outcomes for both clients and the business.

Experience

1. Area Director, Account Management

   Solera Holdings, LLC.

   Apr 2026 — Present

   Lead a regional portfolio of automotive clients, owning retention, account growth, and overall customer performance• Direct and develop a team of Account Managers and product specialists, setting clear expectations and driving consistent execution• Serve as a senior partner to dealership leadership, building trusted relationships with owners, GMs, and operational leaders• Guide clients in improving sales, service, and marketing performance to drive measurable business results• Lead retention efforts for at-risk accounts, stepping in on critical situations to stabilize and strengthen client relationships• Oversee account strategy and business reviews, ensuring clear plans are in place to support long-term growth• Partner cross-functionally to resolve issues, improve delivery, and enhance the overall customer experience• Provide leadership with direct insight into customer needs, market trends, and competitive pressures

Education

• University of Wisconsin–Oshkosh

  Bachelor of Business Administration (B.B.A.), Interactive Web Management

  2011 — 2015

• Ripon High School

  High School Diploma, High School/Secondary Diplomas and Certificates

  2008 — 2011

Skills

• Time Management
• Customer Relationship Management (Crm)
• Public Speaking
• Strategic Consulting
• Microsoft Word
• Social Media
• Customer Satisfaction
• Training
• Leadership Development
• Digital Strategy
• Social Networking
• Search Engine Optimization (SEO)
• Account Management
• Management
• Team Building
• English
• Event Planning
• Strategic Planning
• Leadership
• Google Adwords
• Marketing
• Teamwork
• Writing
• Market Research
• Microsoft Access
• Google Search Console
• Editing
• Data Analysis
• Social Media Marketing
• Microsoft Office
• Sales
• Powerpoint
• Microsoft Excel
• Communication
• Google Analytics
• Advertising
• Microsoft Visual Studio
• Digital Marketing
• Marketing Communications
• Facebook