Kelsey Knott
Member Services Manager @Feast & Fettle
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WORK HISTORY
Member Services Manager @Feast & Fettle
Providence, RI, US
A chef-crafted meal delivery service delivering thoughtfully prepared, home-cooked meals across the Northeast and DMV area.• Managed and developed a team of 6 Member Services Specialists, overseeing onboarding, scheduling, and performance growth while supporting a 10K+ member base. • Supported CX operations through SOP development, escalation workflows, and cross-functional collaboration with Culinary, Logistics, Marketing, and Tech teams. • Monitored key performance metrics including ticket volume, missed call rate, and email response times, while supporting surprise-and-delight initiatives to enhance the member experience.
EDUCATION
Bond University
Study Abroad Semester, Health and Wellness, General
Framingham State University
Bachelor of Science - BS, Health and Wellness, General
SKILLS
ABOUT KELSEY KNOTT
Customer experience leader with a hospitality-driven approach to people leadership, operations, and member-first support across wellness and consumer brands.
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