Kelsey Hernandez
🔹Tech Support at Qualified🔹
- Role
- Senior Technical Support Specialist at Qualified Acquired By Salesforce
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Kelsey Hernandez
A tech professional who brings an unconventional blend of customer success expertise and technical troubleshooting skills to the startup ecosystem. My journey from odds and ends customer-facing jobs to SaaS has equipped me with a unique perspective on user experience and problem-solving. Whether I\'m debugging with Datadog, managing stakeholder relationships, or guiding rafts down Colorado rapids, I bring the same level of adaptability and calm under pressure to every challenge.I thrive in fast-paced environments where I can wear multiple hats – from diving deep into technical issues to crafting strategic customer success initiatives. My experience across Tropic and ApprentiScope has sharpened my ability to translate complex technical concepts into actionable solutions, while my background in everything from volleyball officiating to graphic design has taught me the value of quick thinking and clear communication.Passionate about elevating technical support and customer experience in the SaaS space, bringing my diverse skill set to drive product adoption and user satisfaction.
Experience
Senior Technical Support Specialist
Qualified Acquired By Salesforce
Apr 2025 — Present
Education
North Carolina State University
Bachelor of Science (B.S.), Sport Management. Minors: International Studies & Spanish
2012 — 2016
Skills
- Research
- Social Networking
- Leadership
- Customer Service
- English
- Event Planning
- Social Media
- Community Outreach
- Microsoft Word
- Teamwork
- Time Management
- Microsoft Office
- Powerpoint
- Microsoft Excel
- Html
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