Kelsey Heideman
Empowering organizations to build thriving, high-performing teams
- Role
- Principal Customer Success Manager at Quantum Workplace
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Kelsey Heideman
I started my career in finance at a Harley-Davidson dealership — an unexpected path for someone with a Creative Writing degree and no motorcycle. But it was there I discovered what really drives me: building relationships, creating order from chaos, and finding ways to help others succeed.From there, I spent 7+ years at Olsson, an engineering firm, where I wore many hats and supported teams across all levels — from project teams to senior leadership and top clients. That experience taught me how to communicate clearly, collaborate effectively, and create processes that make work smoother and more meaningful.Today, I’m a Senior Customer Success Manager at Quantum Workplace, an employee success software company that equips organizations with tools for engagement, performance, and development — all designed to empower every team to thrive. I partner with HR and business leaders to turn data into meaningful action, driving outcomes like stronger performance, improved retention, and higher employee engagement.I’m a strategic, empathetic, and relationship-driven communicator who takes pride in helping customers succeed and in making SaaS feel personal. I also love connecting with others who are passionate about customer experience, leadership, and the future of work — if that’s you, I’d love to connect and share ideas.
Experience
Principal Customer Success Manager
Jan 2026 — Present · Omaha, NE, US
Education
University of Nebraska at Omaha
Bachelor of Fine Arts, Creative Writing - Nonfiction
2007 — 2011
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