Kelsey Flanagan

About Kelsey Flanagan

Results-oriented Sales Manager with a proven track record of motivating teams to exceed sales quotas while maintaining exceptional customer service standards. Known for a versatile skill set that is easily transferable across industries, I excel in communicating a clear vision, managing performance, streamlining processes, and driving significant sales growth.With over 7 years of management experience, I am adept at identifying and retaining top talent, all while aligning team objectives with organizational goals. In addition to leading high-performing teams, I collaborate cross-functionally with key departments to spearhead strategic initiatives, enhance operational efficiency, and strengthen market positioning.

Experience

1. Sales Case Management and Delivery Manager

   Amplify Life Insurance

   Nov 2024 — Present · Washington, DC, US

   Manage a high-performing team across two insurance units (Case Management and Delivery) using coaching and performance metrics to drive policy conversion and ensure consistent productivity across my 20 direct reports-Oversee the client journey, from application submission through underwriting and policy delivery, streamlining the funnel to improve conversion rates and client retention-Collaborate with insurance carriers and internal marketing teams, aligning on strategies to improve client experience, optimize lead conversion, and approve localized campaigns (LCM) and marketing initiatives.

Education

• University at Buffalo

  Bachelor of Science (BS), Business Administration and Management, General

  2012 — 2016

Skills

• Teamwork
• Research
• Microsoft Powerpoint
• Microsoft Word
• Powerpoint
• Microsoft Excel
• Social Media
• Budgets
• Teaching
• Time Management
• Leadership
• Public Speaking
• Microsoft Office
• Management
• Social Networking
• Event Planning
• Customer Service