Kelsey Batchelor
Account Manager @PASS
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WORK HISTORY
Account Manager @PASS
As a key member of our Customer Success Team, the Account Manager focuses on delivering an exceptional customer experience, retention, and growth. Key responsibilities include:• Deeply understanding our customer base, target market, and product.• Increasing customer usage of our product by understanding the unique requirements of each customer.• Owning relationships with a specific set of customers.• Driving growth and maximizing customer retention.• Acting as the voice of the customer within the company.
EDUCATION
University of Portsmouth
Bachelor of Laws (LL.B.), Law with Business
ABOUT KELSEY BATCHELOR
With a steadfast focus on enhancing care quality and regulatory compliance, my tenure as a Product Portfolio Manager at Person Centred Software has been marked by orchestrating the launch and management of care planning and medication management products. We have achieved significant milestones in implementing new solutions and expanding market reach, evidencing a substantial increase in Average Revenue Per User (ARR). My role involves crafting strategic roadmaps to penetrate new markets and collaborating closely with cross-functional teams, which includes partnering with sales and marketing, to ensure our products not only meet compliance standards but also resonate with customer needs during pilot phases. This collaborative approach has resulted in streamlined \"go to market\" strategies and a robust product portfolio that truly embodies person-centred care.
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