Kelsey Balimtas
- Role
- Senior Manager, Customer Experience at HubSpot
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Kelsey Balimtas
After spending more than a decade in customer experience, training, enablement, client…
Experience
Senior Manager, Customer Experience
Apr 2023 — Present
I currently manage a global team of CX professionals (project and program managers). My team oversees HubSpot\'s Services Strategy program, which takes a data-driven approach to identifying new service offerings needed for HubSpot customers; our global executive escalations program; and post-sales customer experience design and optimization, which includes leading our Sharp Edges program (identifying friction points in the customer experience and driving improvements), managing our customer delight program, and revamping our post-sale customer sentiment metrics collection (CSAT). We\'ve also onboarded two systems — Qualtrics and Sendoso — to support CX measurement and customer delight.
Skills
- Blogging
- Research
- Press Releases
- Marketing Communications
- Strategic Communications
- Social Networking
- Public Relations
- Social Media Measurement
- Customer Relationship Management (Crm)
- Partnerships
- Event Planning
- Social Media
- Microsoft Office
- Customer Service
- Media Relations
- Leadership
- Copywriting
- Marketing
- Editing
- Ap Style
- Data Entry
- Project Management
- Publicity
- Cision
- Community Outreach
- Public Speaking
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.