Kelsey Thomas

About Kelsey Thomas

I work at the enterprise level to improve patient access through capacity management, strategic planning, and cross-functional collaboration. My role centers on aligning clinical, operational, and access strategies to remove friction in patient flow and create scalable, sustainable solutions. I lead teams and initiatives that translate complex operational challenges into measurable improvements, partnering closely with leaders and providers to drive change with a long-term impact.

Experience

1. Director, Program Development

   Emory Healthcare

   Feb 2024 — Present

   Lead a team of Patient Access consultants implementing capacity management best practices, workflow standardization and process improvement, resulting in a hardwired, sustainable, and standard enterprise patient access experience- Manage enterprise-wide vendor platforms (QGenda, Kyruus, Zendesk, & Confluence) to enhance and streamline business processes- Collaborate with scheduling leadership, clinical and operational leadership, and providers to identify and proactively mitigate issues which create barriers to access to care and patient flow- Led an improvement initiative, resulting in increased New Patients Seen Within 10 Days from 42% to 50.4% and New Patient Mix from 19.3% to 21.5%

Education

• The University of Georgia

  Bachelor of Science (B.S.), Biology

  2011 — 2015

• Georgia State University

  Master of Health Administration (M.H.A.), Master of Business Administration (M.B.A.)

  2015 — 2017

Skills

• Communication
• Fundraising
• Management
• Leadership
• Microsoft Excel
• Healthcare
• Gel Electrophoresis
• Microsoft Word
• Organization Skills
• Laboratory