Kelsey Vernau
Customer Success Manager @Dayshape
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WORK HISTORY
Customer Success Manager @Dayshape
EDUCATION
Richmond American University London
Bachelor of Arts - BA, Digital Communication and Media
University of Westminster
Master of Science - MS, Data and Marketing Analytics
ABOUT KELSEY VERNAU
Customer Success leader with 5+ years managing high-value SaaS accounts across global markets. Proven track record in driving customer retention, revenue growth, and product adoption within complex enterprise environments. Adept at translating technical solutions into business outcomes and partnering cross-functionally with Product, Engineering, and Marketing to scale impact.Skilled in Salesforce, Gainsight, and advanced analytics tools, with a strong focus on operational excellence and value delivery. My experience spans fast-paced, high-growth organizations where customer success is core to long-term strategy. Having worked across domestic and international markets, I bring a global perspective on scaling customer success strategies and enhancing customer engagement.Core Strengths:Customer Lifecycle Strategy | Enterprise SaaS | Retention & Expansion | Cross-Functional Leadership | Onboarding & Adoption | Executive Stakeholder Engagement | Product-Led Growth | CRM & CS Tooling | Global Account Management | Technical Solutioning
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