Kelsey Vega
Senior Customer Success Manager, Enterprise @Upland Software
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WORK HISTORY
Senior Customer Success Manager, Enterprise @Upland Software
EDUCATION
Broward College
Business, Management, Marketing, and Related Support Services
ABOUT KELSEY VEGA
Over the past 20 years, I’ve built my career on one consistent principle: genuine relationships drive lasting results. As a Senior Enterprise Customer Success Manager at Upland Software, I partner with global clients to deliver measurable impact, whether that’s improving adoption, driving retention, or uncovering new growth opportunities.Before entering the tech world, I spent more than a decade in hospitality, where I learned first-hand what exceptional service and attention to detail truly mean. That experience shaped my customer-first mindset and continues to guide how I build trust, lead renewals, and champion customer success.Today, I manage over $5M in enterprise accounts, collaborating closely with cross-functional teams to ensure clients achieve long-term success with our solutions. Fluent in both English and Spanish, I enjoy bridging cultures, teams, and geographies to create stronger partnerships.At my core, I’m driven by connection - between people, challenges, and opportunities. I believe that when customers succeed, we all do.
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