Kelsey Thompson

About Kelsey Thompson

Results-oriented Navy veteran with a proven background in client success and professional…

Experience

1. Senior Client Success Manager, Enterprise

   Indeed

   Jul 2021 — Present

   White Glove Client Management: Managed a portfolio of Enterprise XL client accounts, consistently exceeding revenue targets and ensuring client satisfaction through proactive engagement and technical expertise- Learning & Development: Developed comprehensive client training sessions to enhance product knowledge, drive adoption, and improve overall client satisfaction. Facilitated office hours and Lunch & Learn opportunities for clients to accommodate on-the-go training and feedback sessions- Data Storytelling: Analyzed client data to provide data-driven recommendations, optimize campaign performance, and maximize budget utilization towards achieving hiring goals. Effectively communicated product and campaign performance through presentations and demonstrations- Synergistic Partnership: Partnered with Enterprise Sales to prevent churn, develop custom retention strategies, and support revenue renewals. Engaged with additional business teams (Business Support, Integrations, Finance, Product) to identify and resolve client issues- Revenue Generation & Retention: Generated an average of $7.5 million in annual revenue by effectively managing PPSA job management, event management, and profile branding- Budget Management: Ensured budget fulfillment by identifying and resolving issues that prevented spend ( 0 job campaigns, Nowhere jobs)- Troubleshooting and Technical Expertise: Provided technical expertise to diagnose and resolve complex issues, leveraging deep knowledge of Indeed\'s platform to deliver timely solutions. Optimized client accounts through system integrations (Integrations, Indeed Apply, IJM, Smart Sourcing), and data-driven recommendations based on product and feature adoption and utilization- Relationship Building: Cultivated strong relationships with clients through ongoing and personalized conversations.

Education

• Fairfield University

  Master of Business Administration - MBA, Marketing

  2020 — 2022

• Naval Nuclear Power Training Command (NNPTC)

  Nuclear Electrician's Mate

  2012 — 2014

• John Carroll University

  B.A., English Literature, Communication

  2008 — 2012

• Fairfield University

  Master of Arts - MA, Communication and Media Studies

  2018 — 2020

Skills

• Event Planning
• Microsoft Office
• Access
• Nonprofits
• Project Planning
• Leadership Development
• Navy
• Microsoft Word
• Team Leadership
• Data Analysis
• Creative Writing
• Community Outreach
• Leadership
• Teamwork
• Research
• Training
• Critical Thinking
• Weapons
• Teaching
• Time Management
• Customer Service
• Social Media
• Public Speaking
• Editing
• Powerpoint
• Microsoft Excel
• Public Relations