Kelsey Soloninka

About Kelsey Soloninka

Senior Business and People Operations leader with over 15 years of experience leading organizations through growth, transformation, and scale. I specialize in translating strategy into execution, designing operating models, and building strong leadership pipelines that deliver both exceptional customer experiences and measurable business results.I currently lead a global operations team of 400+ operators and leaders, guiding our organization through complex change while driving efficiency, engagement, and performance. Known for bringing clarity to complexity, I align people, processes, and technology to ensure Zillow delivers on its promise: quality on time, every time.As a data driven leader, I focus on designing strategy and executing upon it - turning vision into operational reality with measurable impact. By leveraging AI, technology, and human judgment, I drive solutions that are efficient, scalable, and customer-centric. I’m passionate about empowering teams, fostering collaboration, and driving innovation to achieve sustainable growth and long-term success.

Experience

1. Senior Director, Connections and Showings

   Zillow

   Feb 2025 — Present

Education

• University of Colorado Boulder

  Bachelor of Arts (B.A.), Integrative Physiology and Biochemistry

Skills

• Marsha
• Hospitality Industry
• Revenue Analysis
• Hotel Management
• Salesforce.com
• Guest Relations
• Time Management
• Hospitality Management
• Training
• Customer Satisfaction
• Guest Service Management
• Process Scheduler
• Hospitality
• Hotels
• Inventory Management
• Fosse
• Data Entry
• Customer Service
• Front Office
• Forecasting
• Budgets
• Operations Management
• Rooms Division
• Fspms
• Opera
• Behavioral Interviewing