Kelsey Ridgway
Sr Customer Experience Strategist @Principal Financial Group
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WORK HISTORY
Sr Customer Experience Strategist @Principal Financial Group
Expanding VoC insights to inform business strategy and growth using data-driven insights.• Facilitating Journey Mapping sessions to identify customer pain points and delights to inform product design to continue to provide exceptional experiences to our customers.• Performing responsibilities associated with people management, e.g, hiring, mentoring, and coaching.
EDUCATION
Truman State University
Bachelor of Business Administration (BBA), Marketing with Minor in Psychology
ABOUT KELSEY RIDGWAY
Customer experience strategist with a demonstrated history of working in the healthcare & …
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