Kelsey Nedervelt

Experience

1. Senior Program Manager Onboarding

   Eliassen Group

   Feb 2023 — Present

   Manage team of onboarding specialists, coordinators, leads & analysts and serve as an operations program manager for various projects for the onboarding program of the contingent workforce. • Manage the daily operations, workload, team metrics, quality reviews, project plans, data integrity, scheduling, and overall performance and success of the onboarding team.• Drive change management and communication strategy. Collaborate effectively across teams to define objectives and deliverables, anticipate blockers to adoption and implement appropriate change tactics for a successful, high-volume onboarding program.• Collaborate directly with field leaders to understand and characterize onboarding operations needs by assessing data results and proactively partner to identify and scope opportunities for communication and automation.• Analyze all system set-ups and vendors utilized for continued efficiency and service levels.• Serve as the final escalation point for time sensitive and high-level onboarding process and compliance issues.• Organize, oversee and operationalize a range of relevant training sessions and other onboarding events as needed. • Use and scale metrics tracking tools across the entire team and manage the ongoing analysis, tracking and reporting of goals.• Create strategy for support and team by providing team development, plans and workload. Continually seek industry standards for best practices and actively driving business requirements for team and process development.• Scale departmental processes, improve information flow and communications, build sustainable and intuitive mechanisms, and innovation. Conduct regular reviews of current processes, fully develop suggestions for improvements.

Education

• Western Michigan University

  Bachelor of Arts (B.A.), Organizational Communication, General; Minor in Management

  2014