Kelsey Merdian
Customer Success Manager
- Role
- Customer Success Manager at Urlgenius
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Kelsey Merdian
As the Head of the Transition Department at Empire Flippers, I oversaw the successful transfer of online businesses from sellers to buyers, ensuring a smooth and secure process for both parties. I started working at Empire Flippers in 2019, as a Transition Advisor and then was promoted to head of the department in 2022. With a Bachelor\'s Degree in Psychology from Indiana University, I have a strong understanding of human behavior and motivation, which helps me to build trust and rapport with clients and colleagues. I also have excellent communication and organization skills, which are essential for managing multiple projects, deadlines, and schedules. My core competencies include online business asset migration, remote employee management, deal negotiation, and customer service. Thriving within a diverse and collaborative team environment is where I truly excel. My aspiration is to further refine my capabilities as a customer success manager while nurturing an efficient and fulfilling remote work culture.
Experience
Customer Success Manager
Nov 2024 — Present
Education
Indiana University Bloomington
Bachelor’s Degree
2012 — 2016
Skills
- People Skills
- Organization Skills
- Communication
- Psychology
- Time Management
- Powerpoint
- Microsoft Office
- Customer Service
- Analytical Skills
- Critical Thinking
- Mental Health
- Eco Friendly
- Public Health
- Holistic Health
- Teamwork
- Event Planning
- Microsoft Excel
- Leadership
- Social Media
- Microsoft Powerpoint
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