Kelsey Lambert
- Role
- Director, Content & Communications Experience at Salesforce
- Location
- Salt Lake City, UT, US
- LinkedIn followers
- 500 followers
Experience
Director, Content & Communications Experience
Aug 2023 — Present
Lead technical content teams working across Availability, Monitoring, and Big Data business groups at Salesforce. • Lead content solutions for operationally isolated deployments of Salesforce for public sector and global customers. • Innovated on Git/Markdown doc tooling to drive efficiency for tech infrastructure content. • Salesforce President’s Award winner in 2023, awarded to top 1% performers annually. • Increased team morale, re-built strong stakeholder relationships, and developed intra-team leaders.
Skills
- Agile & Waterfall Methodologies
- Software Documentation
- Snagit
- Content Management
- Framemaker
- Dita Xml
- Technical Writing
- Robohelp
- Api Documentation
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