Kelsey Kemmerer
Data-Driven Project Manager
- Role
- Claims Specialist Supervisor at GEICO
- Location
- Bellevue, WA, US
- LinkedIn followers
- 500 followers
About Kelsey Kemmerer
Resourceful professional with hands-on experience coordinating lifecycle projects and teams within rapidly-evolving environments. Brings robust skill set in implementing best HR practices, analyzing data, and facilitating targeted trainings to improve service outcomes. Dedicated to liaise with cross-functional teams and key stakeholders for a seamless execution of projects. Awarded \"Leader of the Quarter\" for exceptional leadership in talent management, fostering a work culture of innovation, inclusion, and continuous improvement.Contact info: k••••••••@gmail.com
Experience
Claims Specialist Supervisor
Jul 2017 — Present
Lead and elevate the most productive team in the department by assessing performance, offering constructive coaching, and delivering feedback to drive results, achieving high volumes of claims closure with exceptional customer service, and maintaining compliance with all state and federal claims handling regulations.• Skillfully manage and resolve escalated customer concerns with a compassionate, resolution-oriented approach via phone and email, fostering customer trust and loyalty, evidenced by an 18% improvement in excellent customer service survey ratings following a targeted program I initiated.• Analyze team performance metrics to identify opportunities for operational improvements, spearhead the development and implementation of new processes, and oversee their ongoing success, while also coordinating with upper management on goal-setting and executing cross-functional team-building activities.• Ensure meticulous administrative oversight of timesheets in Workday, review and manage leave compliance related to FMLA and safeguard accurate benefits and compensation, and have been recognized for exemplary leadership as \"Leader of the Quarter\" in the 2nd Quarter of 2021.
Education
University of Washington
Bachelor's Degree, Communication, General
2012 — 2015
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