Kelsey Karlin

Team Lead, Project Management @Stova

Responsible for managing and coordinating operations of five direct reports. • Delegates workload to direct reports • Directly responsible for maintaining adequate staffing levels, interviewing/hiring and issuing disciplinary actions. • Collaborated cross-departmentally to identify staffing gaps and satisfy temporary staffing needs. • Coordinated cross-training efforts with multiple departments to create synergy throughout business. • Responsible for managing multiple concurrent projects • Successfully completes complicated hybrid events with tier one clients • Demonstrates strong communication skills de-escalating client issues, clearly setting expectations and guiding clients through the event process • Heavily involved in the Project Manager channel providing guidance and feedback to fellow Project Managers and Account Coordinators • Maintains client timelines keeping the project on track to launch on time • Manages livestream schedules and coordinating events • Provides excellent customer service to all our clients’ needs by answering inquiries in a short turn around • Provides support to Director of Delivery in areas of escalation of concerns around my events • Conducts demos and trainings for clients • Coordinates with fellow Project Managers and Account Coordinators to testand QA platforms • Works seamlessly with all departments in the company • Trained & well versed in JIRA software