Kelsey Ion
Director of Sales - Broadway Group Sales
- Role
- Director of Sales & Customer Success at Broadwaygps
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
About Kelsey Ion
I am a highly skilled sales leader, customer advocate and partnerships manager with a…
Experience
Director of Sales & Customer Success
Dec 2022 — Present · NY, US
Drove multi-million-dollar revenue growth by strategically acquiring new business, enhancing customer loyalty and retention through personalized service and tailored solutions for group ticket sales. Achieved year-over-year increases in sales through targeted outreach and relationship-building-Managed and nurtured top-tier client accounts, ensuring exceptional customer experiences by adapting booking processes to meet the unique needs of each client. Leveraged CRM systems and organizational tools to streamline operations, boosting efficiency and client satisfaction-Served as the primary customer-facing representative at high-profile industry events and meetings in the travel and tourism sector, including the Student Youth Travel Association-Led daily operations for the group sales team, focused on driving both short-term sales goals and long-term customer success through a holistic approach to service and outreach-Supervised content management systems and ticketing/booking platforms, ensuring seamless integration and efficient processing of sales data. Provided actionable insights to marketing teams on group sales strategies, including pricing models and promotional initiatives, ensuring alignment with market demands and customer expectations-Spearheaded the development of a brand-new website, collaborating closely with the website team over the course of a year to design and launch a platform that streamlined user experience and boosted client engagement.About BroadwayGPS:BroadwayGPS is the leading NYC ticketing provider for group sales on and off-Broadway!
Education
Loyola Marymount University
Bachelor of Business Administration (B.B.A.), Marketing / Management
2007 — 2010
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