Kelsey Faulkner
Program Manager, Customer Excellence Operations @Conga
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WORK HISTORY
Program Manager, Customer Excellence Operations @Conga
EDUCATION
Auburn University Harbert College of Business
Bachelor of Science in Business Administration; Supply Chain Management
SKILLS
ABOUT KELSEY FAULKNER
Passionate and experienced strategy, operations, and supply chain professional with multi-industry experience, specializing in process improvement, strategy creation and execution, business operations, project and program management, and inventory control. Excels in partnership with senior leadership and cross-functional collaboration to inform and drive transformation. Empathy-driven with a customer-first mindset, motivated by improving human experiences.Skills and expertise- Process Improvement- End-to-End Customer Experience- Human-Centered Design (certified Design Thinking Facilitator and Catalyst)- Strategic Planning & Execution- Written and Verbal Communication- Executive-Level Presentations- Program & Project Management- Cross-Functional Collaboration- Executive Presence & Influence- Business Operations- Lean Six Sigma- Supply Chain Optimization- Inventory & Demand Planning
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