Kelsey Downer
Director of Product Management @Cox Automotive Inc.
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WORK HISTORY
Director of Product Management @Cox Automotive Inc.
I lead a team of PMs and POs who develop products and features used by automotive dealerships focused on Customer data and workflows, Communications, and Compliance. In these areas, I have worked with the team to deliver- Customer matching and automatic merges above 99.75% accuracy - Sharing and connecting customer data between 3 flagship Cox Automotive products and 2 brand new products, none of which effectively shared data before - Single view of the customer across all dealership departments, resulting in 50% enrichment rate - Improved customer data quality - A new compliance service that takes into account customer consent, Federal and State Do Not Call, US Established Business Relationship rules, etc- Deliver solutions for Consumer Privacy laws (CCPA/CPRA, VCDPA)- Communication Center
EDUCATION
The University of Tulsa
BSBA, Management Information Systems
SKILLS
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