Kelsey Cizek

Attendee Experience Manager @Bishop-McCann

Chicago, IL, US

Specializes in registration for large-scale meetings from guests.Specialization in Cvent On Arrival set up and Attendee Hub App Creation.Develop and maintain client relationships by delivering the highest level of customer service.Proactively respond to client requests and inquiries in a timely manner.Generate and prepare registration reports.Assist with the design and development of registration websites.Ensure operational procedures and processes are being met according to the agreed timeline.Develop pre-program materials (print and electronic).Research various program elements: venues to room drop gifts.Develop and Send all Attendee E-Communications ranging from Save the Dates to post-event surveys.Build meeting apps within Cvent Attendee Hub Maintain accurate participant information including arrival and departure manifests and rooming lists. Managing changes (additions, cancellations, etc).Manage expense reimbursements.Support the vendor RFP process, contract negotiation and management, vendor performance evaluation and documentation in partnership with a Program Manager.

UNSW

Summer Study Abroad, Tourism and Event Management

Michigan State University

Bachelor’s Degree, Hospitality Business